Refund Policy
This Refund Policy applies to payments made for tours, activities, transportation, and other travel-related services booked through Ubud Travelling.
Because many travel services are arranged with third-party operators, refund eligibility may depend on the specific service, supplier rules, and the timing of the cancellation.
1. Cancellation by Customer
Refund requests must be submitted through our official contact channels with the booking details. Where a service-specific cancellation policy is provided on the booking page, that policy takes priority.
Where no specific policy is stated, refund requests will be assessed based on the supplier’s cancellation terms, availability, and the circumstances of the request.
2. Non-Refundable or Partially Refundable Bookings
Certain bookings may be non-refundable or may only be eligible for a partial refund. This can apply to tickets, activities, transportation, deposits, special-rate bookings, or reservations already committed with suppliers.
3. Cancellation by Ubud Travelling or Supplier
If we or a service provider must cancel a confirmed service and no suitable alternative can be provided, we will review the booking for an applicable refund or credit in accordance with the service conditions.
Where cancellation results from weather, natural events, government restrictions, safety concerns, or other circumstances beyond our reasonable control, the available remedy may depend on the supplier’s policy.
4. Refund Processing
Approved refunds will generally be returned through the original payment method where technically possible. Processing time may depend on the payment provider, issuing bank, card network, or e-wallet operator.
For payments processed through Xendit or DOKU, the timing and status of the returned funds may also be affected by the payment provider’s processing procedures.
5. Payment Fees and Charges
Third-party payment processing fees, bank charges, currency conversion costs, or other non-recoverable charges may be excluded from a refund where permitted by the applicable service terms.
6. How to Request a Refund
Please contact us as soon as possible and provide your booking reference, customer name, service booked, date of service, reason for cancellation, and payment information needed to identify the transaction.
Refund requests are reviewed individually and communicated through our official customer support channels.
7. Contact
For refund assistance, please use the official contact information available on the Ubud Travelling website.
This policy is general and may be supplemented by specific cancellation or refund conditions displayed on an individual booking or service page.